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Frequently Asked Questions

Reward stars are our in house loyalty system. They are gained from purchasing tickets and winning them on instant wins. Reward stars can be redeemed on the checkout page against new orders to reduce your cost.

 

Instant wins are prizes that are won without having to wait for the draw to take place. The instant wins for competitions that have them will be displayed on the competition page. You will be notified by email with instructions if you have won an instant win. All club wins will be right handed unless stated otherwise

Entering our competitions is easy, all you have to do is go to the relevant competition and select the tickets you wish to purchase (please note some competitions have a maximum number of tickets you can buy) then proceed to checkout where you can create an account with us so that you can view your purchases. Or you can enter by post by clicking here

 

Security around payments is something we take very seriously, as such we do not hold any of your payment account details on our site or servers and use 3rd party providers who manage the security for us.  Our current payment method is Viva Wallet.

 

Once the competition has ended the draw will be done using the google number generator.  We aim to make the draw within 1 hour of the competition closing.

We GUARANTEE the draw dates regardless of how many tickets are sold. No extensions!!

If you are one of our lucky winner we will make contact with as soon as we make the draw, however to keep communications to the most sociable hours of the day it may take up to 72 hours to make contact.  Once we have made contact your goods will be delivered by a next day service.  Please note, if the prize you have won allows custom configuration then the delivery schedule will be that of the manufacturer of the prize.

Most competitions are! Competitions will state if the prize is available in left hand.

 

If you have any questions or need any help please head to either Facebook/Instagram or alternatively email: [email protected]

 

We use a service called Google Random Number Generator, this allows for a fun random draw to be made. Please take a look at the FAQ’s for the google’s random number generator should you have any further questions.

All products that are won in our competitions will come with the same warranty as if you purchased it from any normal golfing outlet. Please note the warranty only stays with the original winner.

Check out our brand new retail store www.GolfStarDirect.co.uk

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